Booking Conditions
Villa and apartment rental bookings are made with Unique Villas Limited. Unique Villas Ltd. is registered in Greece under company number 099850498. Please note that the lead person making the booking, and acting on behalf of all of the other parties listed on the booking, must be over 18 years of age.
1) How To Book
Bookings should be made directly online, or over the telephone.
Subject to receipt of all applicable payments (see below), your booking will be confirmed by email.
A binding contract between us comes into existence when you receive confirmation by email of the deposit payment.
Greek Law will apply to your contract and to any dispute which arises between us. Any dispute which arises between us must be dealt with by the Courts of Greece.
2. Paying For Your Villa or Apartment Rental
a. At the time of booking, payments should be made as set out below:
- A deposit of 25% of the total rental cost for the property is required to secure the booking. This deposit is non-refundable. If the booking is within 10 weeks of the date on which your rental arrangements with us are due to commence, then full payment is required.
- If you or any member of your party is responsible for any damage to your villa or apartment, the cost of such damage shall be your responsibility, together with any costs or losses that may arise from not being able to rent the villa or apartment as a result of the damage caused by you.
b. Balances
The full balance of your rental must be paid not less than 10 weeks before the date on which your arrangements with us are due to commence. If you do not make all payments in full and on time (including any surcharge where applicable), we reserve the right to cancel your booking, and apply our standard cancellation charges (see point 5). If you book a rental within 10 weeks of departure, then the full rental cost must be paid at the time of booking. Please note that if you pay for your rental with a credit card or charge-card, the handling charges will be included in the rental price. We accept Visa, Master Card & American Express.
3. If You Change Your Booking
If you wish to change your booking, please contact us as soon as possible, and we will do our best to help where possible although changes cannot be guaranteed. Please note that all changes must be confirmed by email. Where the change is possible, an amendment fee may be charged at our discretion together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
4. If You Cancel Your Booking
If you decide to cancel your rental, you must let us know in writing by email s soon as possible. Your notice of cancellation will only be effective when it is received in writing by email by us at our offices. Our standard cancellation charges will apply. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable per rental
Period before the date when your arrangements with us are due to commence.
Cancellation charges from the date when your cancellation notice is received by us:
| more than 60 days | Loss of deposit |
| 45-59 days | 50% |
| 38-44 days | 65% |
| 22-43 days | 90% |
| 21 or less days | 100% |
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
5. If We Change or Cancel Your Booking
If we have to make a major change to your rental , or cancel your booking prior to the date on which you arrangements with us are due to commence, we will contact you as soon as possible. A major change is classed as :
a) a change of resort
b) a change of rental accommodation to a lesser standard.
All other changes are classed as minor changes.
If we have to make a major change or cancel, we will if there is time to do so offer you the choice of:
a) Accepting the changed arrangements
b) Purchasing another rental from us
c) Cancelling your rental and receiving a full refund of all monies paid to us.
In the event of us making a major change to or cancelling your rental, we will also pay you compensation as shown on the scale below depending on the circumstances and when the major change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one .
Period before the date when your arrangements with us are due to commence.
Compensation per booking if we notify you of a major change or cancellation
| 0-21 days | E100 |
| 22-43 days | E75 |
| 38-44 days | E50 |
| 45-59 days | E30 |
| 60+ days | Nil |
6. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 10(i) below) as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
7. Holiday Behaviour
Throughout your villa or apartmnet rental, we would ask you to consider the comfort and enjoyment of other people and third parties. Any damage or disruption caused by anti-social behaviour is regarded to be the responsibility of the person concerned and Unique Kefalonia Villas accepts no responsibility for any such acts. Should any disruption or damage occur, any costs involved in redressing the damage must be the responsibility of the person(s) causing the disruption. We also have the right to terminate the person(s) rental arrangements, and we will not be responsible for providing any alternative arrangements, or compensation in any form, including any refunds.
8. Complaints
If you are dissatisfied with your rental in any way, please contact us in resort, so that we can atempt to resolve the problem. If we are unable to resolve the matter in resort, details of the complaint must be communicated to Unique Kefalonia Villas within 28 days of your return from holiday.
9. Our Liability
i. We promise to make sure that the rental arrangements we have agreed to provide is applicable as part of our contract with you. The services provided will be performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted rental arrangements with us and facilities are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted rental arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
ii. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
- the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
- ‘force majeure’ as defined in clause 7 above
iii. Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your villa owner or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
iv. The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK .
v. As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is E250 per booking unless a lower limitation applies to your claim under this clause or clause 10(vi) below.
For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 10 (vi) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your rental.
vi. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
vii. You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 9 above. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
10. Conditions of suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see clause 10 (6)). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
11. Special requests and medical problems
Please refer to our Holiday Information section for further details.
12. Passports, visas and health requirements
Please refer to our Holiday Information section for further details.
13. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your rental . Whilst every effort is made to ensure the accuracy of the website and prices at the time of publishing regrettably errors do occasionally occur. You are therefore advised to check any details that you are uncertain of about your chosen rental (including the price) with us at the time of booking.
14. Safety standards
Please note, it is the requirements and standards of the country in which any services which make up your rental are provided which apply to those services and not those of the UK . As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
15. Contacting us about your holiday rental.
If you require any information or assistance, please contact us on:
telephone: +44 (0)207 183 5383
email: mailto:info@uniquevillaskefalonia.com
post:
Unique Villas
Ionian Sun Resort
Lourdas Beach Road
Lourdata
Livathos 28083
Kefalonia
Greece
